SxS PARTNERS K.K. (SxS PARTNERS 株式会社), referred to as “SxS Partners,” “we,” “us” or “our,” respects your privacy. This policy explains how we collect, use, share and protect personal information through sxs-partners.com, our communications and our business services.
1. Who is responsible for your information
The business responsible for handling personal information under this policy is:
SxS PARTNERS K.K. (SxS PARTNERS 株式会社)
Business address: 5617 Okazaki, Isehara-shi, Kanagawa-ken, Japan
Representative: Charles Stewart
Privacy contact: charles@sxs-partners.com
Website: https://www.sxs-partners.com
We handle personal information in accordance with Japan’s Act on the Protection of Personal Information (APPI) and other applicable privacy laws.
2. Information we collect
Depending on how you interact with us, we may collect:
- Contact and professional details: your name, work email address, telephone number, company, job title and business location.
- Inquiries and correspondence: information you provide through forms, emails, calls, meetings or other communications, including your service interests and business requirements.
- Engagement information: information needed to prepare proposals, deliver agreed services, manage business relationships, arrange introductions, issue invoices and maintain transaction records.
- Website information: IP address, browser and device information, pages visited, referral sources and interaction data collected by our website platform or enabled tools.
- Career information: professional background, CVs or related details you choose to provide when discussing recruitment or team development support.
We collect information directly from you and, where appropriate and lawful, from business contacts, referrals, clients, professional networks and publicly available business sources. Please avoid sending sensitive personal information unless we specifically request it for an agreed purpose.
3. How we use information
We use personal information to:
- Respond to inquiries and discuss your requirements.
- Prepare proposals, enter into agreements and deliver market research, partner development, sales support, fractional leadership, localization, operational support, team development and related services.
- Arrange requested or agreed introductions between clients, prospective partners and specialist providers.
- Coordinate meetings, projects, events and relevant follow-up.
- Manage contracts, billing, accounting and business records.
- Send relevant service updates, insights or event invitations where permitted by law and obtain consent where required.
- Operate, maintain, secure and improve our website and services, including understanding website use where analytics are enabled.
- Prevent misuse, resolve disputes and meet legal obligations.
We will obtain any additional consent required before using personal information for a purpose beyond the permitted scope of the purposes described above.
4. Cookies and similar technologies
Our website may use cookies and similar technologies to support essential functions, remember preferences and, where enabled, measure website use or support marketing. The technologies used depend on the website platform, integrations and settings in operation.
Where required by applicable law, optional cookies and tracking tools will only be activated with your consent. Where a cookie preference tool is provided, you can use it to review or change your choices. You can also manage cookies through your browser settings. Blocking some cookies may affect website functions.
5. How we share information
We do not sell personal information. We may share it with:
- Service providers supporting website hosting, email, document storage, business administration, communications and other functions needed to operate our business. We select and supervise providers appropriately and require protections suited to the information they handle.
- Clients, prospective partners and specialist providers where needed for an introduction or engagement you have requested or agreed to. We obtain consent where required before sharing personal information with an independent third party.
- Professional advisers and public authorities where necessary for legal, accounting or regulatory matters, or where disclosure is otherwise required or permitted by law.
- A successor business in connection with a merger, reorganization or transfer of our business, subject to applicable law and appropriate safeguards.
We limit disclosures to information relevant to the purpose. An independent organization receiving information may handle it under its own privacy policy.
6. International handling of information
Our work involves international businesses, and our technology providers may operate outside Japan. Personal information may therefore be stored, accessed or processed in other countries, where privacy laws may differ.
Before transferring personal data overseas, we meet applicable legal requirements, including providing required information and obtaining consent where necessary, or using another legally permitted transfer arrangement. Where we rely on a recipient maintaining equivalent protective measures, we take the steps required to confirm those measures remain in place. Contact us for further information about overseas handling relevant to your information.
7. Security and retention
We take reasonable organizational, technical and physical measures to protect personal information against unauthorized access, loss, misuse, alteration and disclosure. Access is limited according to business need. Information about our security measures is available on request, except where disclosure could undermine security or is otherwise restricted by law. No system or method of transmission is completely secure.
We keep personal information for as long as reasonably necessary for the purpose for which it was collected, taking account of ongoing engagements, legal recordkeeping duties and the need to resolve disputes. When information is no longer needed, we take reasonable steps to delete it securely or make it no longer identifiable. If a reportable data incident occurs, we will notify the relevant authorities and affected individuals as required by law.
8. Your requests and choices
Subject to applicable law, you may request notification of the purposes for which we use your information, access to retained personal data and relevant third-party disclosure records, correction of inaccurate information, or cessation of use, deletion or cessation of third-party disclosure where the legal conditions are met.
Where we rely on consent, you may withdraw it for future handling, subject to applicable law. You can stop promotional emails by using an unsubscribe option, where provided, or contacting us. We may still send communications needed for an active engagement or legal obligations.
Send privacy requests or complaints to charles@sxs-partners.com. We may ask for information reasonably needed to verify your identity or authority to act for someone else. We will respond without undue delay in accordance with applicable law and explain any lawful limits on fulfilling a request. You may also raise concerns with Japan’s Personal Information Protection Commission or another competent privacy authority.
9. Other websites and children
Links to third-party websites are provided for convenience. Their operators are responsible for their own privacy practices; please review their policies before providing personal information.
Our website and services are intended for business audiences. We do not knowingly collect personal information from children. Contact us if you believe a child has provided information that should be removed.
10. Changes to this policy
We may update this policy to reflect changes in our services, practices or legal requirements. We will publish the updated policy on this page and revise the date above. Where required by law, we will provide additional notice or obtain consent before a change takes effect.